Q1: How long does it take for plants to get delivered?

We dispatch the plants on the same day or a day next from the date of order placement. Delivery depends on the location. It typically takes 3-5 working days.

Q2: How safe is it to order plants online?

Absolutely Safe! Ordering plants online from our store is a safe and convenient way to bring greenery into your home. Here's why you can trust us for a worry-free plant shopping experience:

Sturdy Packaging: We take great care in ensuring that your plants are securely packaged for their journey to your doorstep. Our packaging is designed to protect your plants during transit, keeping them in excellent condition.

Fresh Plants Guaranteed: We are committed to delivering 100% fresh and healthy plants to your doorstep. Our team meticulously selects and nurtures each plant to ensure it's in prime condition before it leaves our nursery.

Hassle-Free Returns: While we make every effort to ensure your plants arrive in perfect condition, we understand that sometimes accidents can happen during transit. In such cases, don't worry! Our hassle-free return policy allows you to return damaged plants, and we'll promptly replace them or issue a refund.

Q3: What are low maintenance plants?

Low maintenance plants are types of vegetation that require minimal care and attention to thrive. These plants are well-suited for individuals who have limited time, gardening experience, or a desire for low-effort landscaping.

Q4: Do you offer Gift Wrapping or Personalised Messages?

Indeed, our packaging is a testament to the natural beauty of the plants themselves and does not require additional gift wrapping. When you order from us, you can rest assured that your plants will be presented in an aesthetically pleasing and protective manner, making them a delightful gift as is.

Q5: What are your top selling plants?

Discover our top-selling indoor plants:

  • Money Plant
  • Snake Plant Haiti
  • Spider Plant

These popular selections are sure to enhance your space and bring natural beauty into your home.

Q6: Which is the most popular Workplace/Corporate Plant?

Our Snake Plant is the ideal choice for your workplace and corporate settings. Its elegant, low-maintenance nature thrives in various conditions, making it the perfect addition to any office space. Enjoy improved air quality and a touch of greenery to enhance your work environment with the Snake Plant.

Q7: Which is the most popular Houseplant?

Determining the most popular houseplant can vary depending on factors like region and personal preference. However, our most popular Houseplants are Snake Plant, Money Plant & Aglaonema.

Q8: What are Green Invitations?

The plant serves as a creative and eco-friendly alternative to traditional paper invitations. Green Invitations are when Guests receive the plant with an engraved pot as an invitation, which they can keep and nurture as a reminder of the event.

Q9: What is Green Gifting?

Green gifting of indoor plants isn’t only giving a thoughtful and meaningful gift but also providing the recipient with the opportunity to experience the numerous benefits of having plants indoors. Indoor plants can improve air quality, reduce stress, increase productivity, and create a sense of well-being.

Q10: How often should I water my indoor plants?

The watering frequency varies depending on the type of plant and its environment. Generally, it's best to allow the soil to dry slightly between waterings. Check the specific care instructions for each plant on our website.

Q11: Do indoor plants require direct sunlight?

Not all indoor plants need direct sunlight. Many thrive in bright, indirect light. Some low-light plants, like ZZ plants, can even tolerate low-light conditions. We can help you choose the right plant for your lighting situation.

Q12: What are ‘Urban Greens’ return & refund policies?

At Urban Greens, we want to ensure your satisfaction with your plant purchase. Here are our return and refund policies:

Return Policy:

If you receive a plant that is damaged or not in the expected condition, please contact our customer support team within 3 days of receiving your order. We will guide you through the return process.

To be eligible for a return, please ensure the following:

  • The plant is in its original packaging.
  • You provide proof of purchase & damage, such as your order number and picture/video of the plant with packaging & tags intact.
  • The return is initiated within the specified timeframe.

Refund Policy:

Once we receive and inspect your returned plant, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

Please note:

  • Refunds may take several business days to reflect in your account, depending on your financial institution.
  • Shipping costs are non-refundable.
  • In some cases, a partial refund may be issued if the plant is not in its original condition or if there are missing parts.